To gather feedback from customers, add them to the RMS™ 01 - Quick Feedback Requester automation. This automation sends an email or text message asking for one-click feedback.
The "experience" can be anything, such as attending a gym class, getting a haircut, completing a consultation session, receiving a service, or making a purchase at a store.
After providing quick feedback, customers have the option to provide further written feedback. Depending on their initial feedback, one of three automations will activate: RMS™ 02 - Amazing Feedback Requester, RMS™ 03 - Average Feedback Requester, or RMS™ 04 - Terrible Feedback Requester. These automations send a request for written feedback via email. If there is no immediate response, the system follows up the next day and again on day 5.
Customers who provide positive written feedback ("amazing") are directed to a final "Thank you" page where they can copy their feedback and post it as a Google Review. They also receive an email to assist with the conversion.
Negative written feedback ("terrible" or "average") leads customers to a "Thank you" page with a message informing them that someone will follow up on their feedback. The RMS™ 06 - Average / Terrible Feedback Received workflow notifies the business and prompts them to take action.
Positive Google reviews trigger the RMS™ 08 - Online Review Received - Google -> Generate Reply and Social Graphic using AI workflow. The business is notified and provided with a ready-to-use review reply (generated by ChatGPT) and a ready-to-post social media graphic (generated by BannerBear).
In addition to communication and funnel pages, there is a pipeline that provides an overview of the reputation system. This allows you and your team to easily see which customers have provided feedback or left a review at a glance!