Fees & Inclusions Disclaimer
All amounts are in USD. Rates may differ per-country you operate your business in, country of your target market and the type of subscription you have with us.
Please read below for details.
Last Updated October 6th, 2024
Welcome to our fees policy page, where we provide you with detailed information on the fees associated with our software services. Please take a moment to review the following list of services that are subject to usage fees. These fees will be deducted from your account credit automatically and instantly each time you use them (this includes any use case triggered by any automation workflow you have active on your account).
This Fees & Inclusions Disclaimer ('Fees Disclaimer')is part of our Terms of Service ('Legal Terms') and should therefore be read alongside our main Legal Terms: https://konnectmaster.com/terms-conditions/. If you do not agree with these Legal Terms, please refrain from using our Services. Your continued use of our Services implies acceptance to these Legal Terms.
We reserve the right, in our sole discretion, to make changes or modifications to our fees from time to time. We will alert you about any changes by updating the "Last updated" date of these Fees and Inclusions, and you waive any right to receive specific notice of each such change.
Account Setup
Account setup is not included; however, you will be provided with a easy to follow step-by-step guide on how to properly set up your account with all the critical functions like the phone system, email, integrations and your business settings. If you would like us to handle the setup of your account, please click here to purchase it now.
Account Credits and Auto-Recharges
Your account has ‘account credit’ feature that is used to pay for things like emails, contact validations, SMS messages, phone usage, AI generated content etc (accessible by you via ‘company billing’ section inside your account by going to 'Settings' > 'Company Billing'). Each month your account credit may be top up with additional complimentary credits provided by us (subject to your subscription inclusions).
When your ‘account credit’ balance reaches zero (or minimum set amount set by you), it will automatically be topped up with additional amount set by you starting form as little as USD $10 (you have option to adjust this amount at any time). This is also referred as ‘auto-recharge’ feature and you may chose to increase this amount to avoid issues with any campaigns you may be running (for example you may have automated workflow that has SMS messages programmed around specific promotion). Auto-recharge payments are charged separately from monthly software subscription and may occur at higher frequencies (subject to how many outbound/received call minutes you incur and/or how many text messages you send / receive, and/or how many emails you sent and/or how many words you generate using the inbuilt AI Content generator).
It's important to also note that the usage includes any text messages, emails sent in bulk and/or via pre-programmed automation workflows you have active on the account. If you have any 'Premium automation workflow actions and/or AI Actions configured, those are also a subject to a fee. If you have Conversation AI enabled on your active and there are messages generated by the AI, those are also a subject to a fee. If you generated any text or images using the built in Content AI feature, those are also a subject to a fee. Full details on each further down on this page.
Included Account Credit
Depending on your subscription with us at the time of sign-up, you may receive monthly complimentary credits.
For instance, if your plan includes $10 in credits each month, here's what that amount would cover:
*Please note this is based on last update of this policy, actual estimate may differ based on the current fees
| Australia | For Australia that's about 103 outbound or 770 inbound call minutes, or 150 sent or 1026 received sms messages , or 9877 emails , or 1000 email address validations , or 667 premium workflow actions , or 55556 AI generated words , or 84 AI Images , or 278 AI Workflow Actions, or 167 AI Conversation messages. |
| New Zealand | For New Zealand that's about 97 outbound or 770 inbound call minutes, or 74 sent or 1026 received sms messages , or 9877 emails , or 1000 email address validations , or 667 premium workflow actions , or 55556 AI generated words , or 84 AI Images , or 278 AI Workflow Actions, or 167 AI Conversation messages. |
| United States | For United States that's about 550 outbound or 905 inbound call minutes, or 974 sent or 1026 received sms messages , or 9877 emails , or 1000 email address validations , or 667 premium workflow actions , or 55556 AI generated words , or 84 AI Images , or 278 AI Workflow Actions, or 167 AI Conversation messages. |
| Canada | For Canada that's about 550 outbound or 905 inbound call minutes, or 974 sent or 974 received sms messages , or 9877 emails , or 1000 email address validations , or 667 premium workflow actions , or 55556 AI generated words , or 84 AI Images , or 278 AI Workflow Actions, or 167 AI Conversation messages. |
| United Kingdom | For United Kingdom that's about 266 outbound or 770 inbound call minutes, or 184 sent or 1026 received sms messages , or 9877 emails , or 1000 email address validations , or 667 premium workflow actions , or 55556 AI generated words , or 84 AI Images , or 278 AI Workflow Actions, or 167 AI Conversation messages. |
| Ireland | For Ireland that's about 82 outbound or 770 inbound call minutes, or 105 sent or 1026 received sms messages , or 9877 emails , or 1000 email address validations , or 667 premium workflow actions , or 55556 AI generated words , or 84 AI Images , or 278 AI Workflow Actions, or 167 AI Conversation messages. |
No Refunds Policy
Please note that we do not provide any refunds for unused account credits when you cancel your subscription with us, and also we do not provide pro-rata refunds for unused subscription when you cancel between billing cycle. We do however let you roll over any unused credit in to your next cycle so you can maximise your credits you have available on account.
Services and Fees:
Here's a full list of what services are subject to usage fees which are deducted out of your account credit
(Scroll further down on this page for details on actual charge amounts)
Monthly fee for Each Mobile / Toll Free / Local number
A monthly fee is applicable for each number you purchase.
1-minute call
Usage fees are charged for both inbound and outbound calls, calculated per minute.SMS messages
Fees are applied for each SMS message sent and/or received, calculated per each 160-character segment.A2P 10DLC Brand registration fee
This is a one-time fee for registering your brand under the A2P 10DLC program.
A2P 10DLC campaign fee
The amount of this fee depends on the type of use case for your A2P 10DLC campaign.
A2P 10DLC Campaign verification fee
This is a one-time fee for verifying your A2P 10DLC campaign.
Call recordings
Fees are applicable for accessing and using call recording services.
Phone number validations
Fees are charged for validating phone numbers.
Answering machine detection
Fees apply for utilizing answering machine detection services.
Carrier fees
Charges may be incurred for carrier-related services.
MMS
Fees are applicable for sending and receiving multimedia messages.
Emails
Each email sent incurs a fee.
Email address validation
Fees are charged for validating email addresses.
Premium Workflow Triggers & Actions
Fees are applicable for utilizing premium workflow triggers (such as 'Inbound Webhook) and actions (such as Google Sheet, Slack, Custom Outbound webhooks, Date/Time Formatter, Number Formatter)
AI Image generation
Charges are incurred for generating AI images.
Workflow AI Action (ChatGPT)
Fees apply for using the Workflow AI Action feature.
Conversation AI
Usage fees are charged for utilizing Conversation AI services.
Usage Fees for Phone & SMS Services
Our software has an ability to provide you with 2 way SMS as well as ability to send & receive phone calls directly from within the CRM (this is great as your staff can call or send SMS from one number available to them from anywhere and allows you to record calls for quality assurance, get full reporting on your sales team call tracking as well as other functionalities like 'Missed-call-text back). To facilitate this functionality, our software is integrated with a 3rd party provider 'Twilio' an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs.
| Country | 1 Minute outbound call (mobile number) |
1 Minute inbound call (mobile number) |
To Send 1 SMS Segment (160 characters) |
To Receive 1 SMS Segment (160 characters) |
| Australia | $0.0975 | $0.0130 | $0.0670 | $0.0098 |
| New Zealand | $0.1040 | $0.0130 | $0.1365 | $0.0098 |
| United States | $0.0182 | $0.0111 | $0.0103 | $0.0098 |
| Canada | $0.0182 | $0.0111 | $0.0103 | $0.0103 |
| United Kingdom | $0.0377 | $0.0130 | $0.0546 | $0.0098 |
| Ireland | $0.1229 | $0.0130 | $0.0956 | $0.0098 |
*Segment = 160 characters
Calculations for inclusions on SMS and Calls are shown per Twilio rates for USA
Rates per SMS received/sent and call received/sent may differ per country. For details go to go to Twilio
https://www.twilio.com/sms/pricing/us.
Rates per call received/made may differ per country. For details go to see Twilio
https://www.twilio.com/voice/pricing/us
To facilitate the full integration of this service within our software we charge a processing fee on top of Twilio fees. This includes fees for inbound/outbound text messages, inbound/outbound calls, phone number validations, call recording.
Phone Number validation - Carrier Lookup - Fees
By activating the phone number validation feature, KonnectMaster can now check phone numbers during SMS sending. This ensures that only valid mobile numbers receive messages. KonnectMaster utilizes Twilio Lookup, a service that charges per lookup, to verify if a number is a landline. If it is not a valid number, KonnectMaster will refrain from sending any messages to that number. This feature helps maintain the quality and efficiency of your SMS campaigns by ensuring that messages are only sent to valid mobile numbers.
NOTE: The validation is done at the time of SMS sending, not during Contact Record creation or importing.
All the number validations irrespective of the country are charged at $0.005 / validation.
Phone Number Fees
Phone number fee applies per each additional number you buy and depending on type of number you chose. These are charged by our 3rd party provider Twilio. https://www.twilio.com/voice/pricing/us
Current fees as follows (Charged monthly per each number you purchase)
| Country | Clean Local Number monthly fee |
Toll-Free Number monthly fee |
Clean Local Number monthly fee |
| Australia | $3 | $16 | $6.50 |
| New Zealand | $3.15 | $40 | |
| United States | $1.15 | $2.15 | |
| Canada | $1.15 | $2.15 | |
| United Kingdom | $1.15 | $2.15 | $1.15 |
| Ireland | $1.60 | $6.50 |
Phone & SMS Services and A2P10DLC Requirement for USA Customers
A2P (Application to Person) 10DLC (10 digit long code) is
the standard that United States telecom carriers have put in place to ensure that SMS traffic to US end-users through long code phone numbers is verified and consensual. This is an industry-wide change to improve the Campaign Vetting process with the goal of reducing spam, fraud, and unwanted messaging, and protecting SMS as a trusted communications channel in the U.S. Every messaging provider who services A2P Campaigns is required to conduct this vetting. If you operate business in USA and you do wish to use the phone system there is a A2P 10DLC registration requirement. Please note following additional fees will apply per each phone number you purchase via our system:
| Service | Low Volume | Sole Proprietor | Standard |
| Brand Verification | $4.41 | $4.41 | $4.41 |
| Campaign Verification | $16.54 | $16.54 | $16.54 |
| Monthly Fee | $1.7-$12 | $2.2 | $1.7-$12 |
Email Marketing Fees
| To send 1 Email | To Validate 1 Email Address |
| $0.00101 | $0.0100 |
For example $10 account credit will cover about 9,877 emails OR 1,000 Email address verifications
The KonnectMaster is integrated with a 3rd party provider called 'LC Email'. Which acts as an email service provider hosted by the KonnectMaster, which has Incredible Deliverability, Error Monitoring, and Better Compliance and is much cheaper when compared to any of the email service providers in the market. With this, sending & receiving email will work right out of the box with excellent deliverability. With LC Email's email validation service, powered by its email sending cache, we can provide all our customers with some of the most accurate validation results on the market.
What is Email Validation?
Email Validation is procedure that verifies if an email address is deliverable and valid. Because our CRM is connected via 'LC Email's API to Mailgun, we can run a swift process which catches typos, whether they are honest mistakes or purposeful misdirects. It also confirms if a particular email address exists with a reliable domain such as Gmail or Yahoo. This not only helps in organising and cleaning your list of email addresses but also helps in protecting your email sender score, thus maximising the efficiency of all email marketing endeavours for your business.
How you get billed for validations:
Every contact you add to your CRM account will undergo validation. At the end of each month, you will be billed based on the total number of new emails that were validated during that month. By default, you are charged for each email address validation when the first email is sent to a new contact. To safeguard your sender reputation and maximize inbox deliverability, we take an extra step. We automatically re-validate each contact every 90 days, starting from the last time their email was validated. This ensures that the email validation status remains up-to-date and accurate. After 90 days, the validation status of each email will be revoked.
If you prefer to disable the initial validation (when first email is sent to a new contact), you can do so by going to 'Settings' > 'Business Profile' > 'General' and uncheck the 'Verify Email Address when first email is sent to a new contact'
If you want us to disable the automatic revalidation every 90-days please submit a support ticket by clicking here
Premium Workflow Actions and Triggers
Premium actions and triggers unlock advanced capabilities such as connecting workflows to external systems or software - without using expensive third-party automation tools like ActivePieces, Zapier, Make, or PabblyConnect. With Premium Triggers & Actions, you can integrate systems like Slack and Google Sheets into a workflow and catch inbound webhook actions (Post requests) within the same process.
Workflow AI
Workflow AI is a revolutionary workflow action that harnesses the power of artificial intelligence to enhance your business automation strategies. It integrates seamlessly with your CRM, responding intelligently to various triggers and actions to streamline your workflows. Utilizing advanced AI like GPT-4, this action generates dynamic and contextually aware responses, enriching your communication processes. It interoperates with various platforms, from social media to e-commerce and learning management systems, enabling diverse applications. Workflow AI also supports intricate data formatting and computations, further ensuring precision and efficiency in your operations. As a workflow action, Workflow AI empowers your business to be more proactive, responsive, and adaptable.
Conversation AI
Conversation AI unlocks the potential to elevate your customer interactions. With our advanced auto-reply feature, currently available in a restricted private beta, you can streamline your responses and ensure prompt engagement. Additionally, our suggestive AI, now released for all users, provides evergreen support, offering intelligent suggestions to enhance your conversations. Empower your team, save time, and deliver exceptional customer experiences with the CRM's Conversation AI.
AI Text Content Generation
Content AI is charged with a usage-based pricing per word usage. The first 500 words are FREE
Price Charged (based on usage) = Prompt Content + Variation Output
Each word in the prompt and variation can be long or short, with a 4-12 character base. Some words may have sub-words or trailing spaces or be uppercase/lowercase. Thus, pricing can vary for 10 words input with large words and sub-words compared to 6 words input with smaller characters.
What are the benefits of using Content AI?
10X-faster: Content AI can help businesses generate content and more efficiently, allowing them to focus on other essential tasks.
Increased productivity: With Content AI, businesses can generate a larger content volume in less time, enabling them to produce more content and reach a wider audience.
Improved quality: Content AI can help businesses create better-quality content tailored to their needs and goals, resulting in more engaging and effective content. compelling
Consistency: Content AI can help businesses maintain a consistent tone and style across all their content, ensuring a more cohesive and professional brand image.
Overall, Content AI is a valuable tool for businesses looking to improve their content creation process and generate high-quality, engaging content more efficiently. Content AI is available in Social Planner, Blog, Website, Funnels and Emails. Unleash the power of AI and see your content spring to life with tailor-made keywords, tones, and variations! The writing game has changed; get ready to experience twice the speed, effortless quality, and unrivaled efficiency! Content AI helps you create social posts and blogs, write copy for sites, and generate appealing emails with the power of AI.
AI Image Generation
Image Generation using Content AI is an innovative feature that creates unique images based on user-provided descriptions. It's a crucial part of the Social Planner platform, where it assists users in making their social media posts more engaging and visually appealing. Image Generation via AI is available in Social Planner, Blog, Website, Funnels, Media Library and Email Builder.
Use cases:
Generate images for social media posts directly in the Social Media planner.
Create images using AI for your email newsletters directly in the email newsletter editor.
Generate AI images directly in the funnel builder, website builder, and the media library!
| Service | Cost |
| To run 1 Premium Workflow Action | $0.02 |
| To run 1 Workflow AI Action (Chat GPT Prompt) | $0.036 |
| 1 Conversation AI Generated Message | $0.06 |
| Every 1000 Content AI Words Generated | $0.18 |
| 1 AI Generated Image | $0.12 |
Contact List Preparation & Import Service
Please note that we can assist with preparing your contact list for import to the CRM. We can help with tasks like consolidating and merging contacts, formatting date and phone fields, validating email addresses, creating custom fields, importing the list, and recreating previous opportunities. Additional fees apply for these services. Alternatively, you can follow our guide by clicking here to complete this process independently.
We charge a fee for for list import preparation, which includes consolidating any spreadsheet files you provide, formatting data, validating contact records, creating custom fields in the CRM, testing the import using a small sample, importing the full list into your KonnectMaster account, and finally, recreating any opportunities you had associated with the contacts already in to a new pipeline. The fee is 50c per each contact record (in USD)
This service includes:
Consolidating multiple spreadsheet files into one (You provide)
Many customers have data from various sources (e.g., CRM exports and other software tools). Once you provide CSV or XLS files, we will combine all this data into a single spreadsheet and merge contacts with the same first and last name, as well as matching email and/or phone number into one row. If they don't have matching email and/or phone number, we will not merge them.
Formatting the data
So it can be imported and used in KonnectMaster
Validating contact records
We will check the email addresses in your list for improper formatting, known spam traps, free and disposable emails, invalid MX records, invalid domains, and role-based email addresses. Our goal is to provide you with a cleaner contact list for better email deliverability.
Creating unique custom fields
For instance, if you have unique information about your contacts that is specific to your business niche, we will create custom fields for you. This will ensure that this information is properly imported when you import your contact list.
Recreation of Opportunities
If you have any existing deals with your contacts, we will also recreate those for you.
Testing the import process using a small sample from your list
Importing the full list into your account in KonnectMaster
Terms of CRM Contact List Preparation & Import Service:
- Our pricing is determined by the number of rows in your spreadsheet/s.
- We will only merge contacts that have matching first and last names, as well as matching email and/or phone numbers. Contacts with the same name but different contact information will not be merged, resulting in multiple contact records.
- To proceed, you'll need to provide us with CSV, XLS, or Shared Google Sheet files.
- We will count the total rows (contact records) in these files to calculate the amount you need to pay.
- The fee is 50c per each contact record (in USD).
- A 50% deposit is required before we begin, with the remaining payment due upon completion.
- If additional files or requests are made after we start, a separate quote will be provided for the extra work.
If you're interested in the 'Contact List Preparation & Import Service', click here to contact our sales team