How to Add a Phone Number for Call Tracking, Incoming Calls, Voice AI and SMS in PROSPER OS™?

Why do You Need to Purchase an Additional Phone Number in your PROSPER OS™ Account?

Purchasing a phone number is essential for enabling two-way communication with your clients through calls and SMS directly from the PROSPER OS™ system. This feature allows you to establish a local or toll-free presence, which helps build trust with your customers. It also powers automated features like workflows, call routing, and integrated voicemail, all while preventing you from having to use a personal number for business matters.

A step-by-step guide to purchasing a business phone number

1- Navigate to Settings

From your sub-account, go to Settings

Select Phone Numbers under the "Business Services" section.

2- Add a New Number

Click the + Add Number button and choose Add Phone Number from the dropdown menu.

Select Your Number:

First, choose the Country for your new number.

Next, you can browse through the available Local or Toll-Free numbers.

To find a more specific number, use the filter option to search by digits or phrases (e.g., for a vanity number), or filter by capabilities such as SMS, MMS, or Voice.

3- Complete the Purchase

Once you have selected the number you want, click the Proceed to Buy button to complete the process.

Frequently Asked Questions

Q: Can I purchase multiple phone numbers for the same sub-account?

Yes, you can purchase multiple numbers. This is helpful for managing different departments, services, or geographic regions within the same sub-account.

Q: Do I need a separate number for each user?

Not necessarily. One number can serve multiple users if routed correctly, but for personalized outbound messaging and tracking, dedicated numbers per user are recommended.

Q: Will I be charged monthly for purchased phone numbers?

Yes. you will be charged a small monthly rental fee for each number. Rates vary based on the type (local or toll-free) and region.