Quick Start: Mastering Reputation Management in PROSPER OS™
Welcome, TRUSTfluencers, to a crucial guide on cultivating your digital presence and building unwavering trust with your audience. In today's interconnected world, your reputation is your most valuable asset, and PROSPER OS™ is here to ensure it shines. This powerful platform brings all your reputation management tools into one place, allowing you to proactively manage feedback, boost visibility, and attract more clients with confidence.
Setting the Stage: Integrating Your Online Presence
Before diving into the full power of reputation management, a quick setup ensures PROSPER OS™ works seamlessly for you.
Connect Your Accounts: Navigate to the 'Settings' within PROSPER OS™, then scroll to 'Integrations'. Here, you'll find options to log in with Google and connect your Facebook account. It's crucial to sign in with the Google account that has admin access to your Google business listing. After selecting your listing and confirming integration, you can also choose to replace your system's phone number with your Google listing's for integrated call and text message tracking, enabling features like 'call text back'.
Optimize Your Review Link: PROSPER OS™ automatically generates a review link that directs clients to your Google business listing. For a more direct and frictionless experience, we recommend obtaining a short review link directly from your Google Business listing settings (under "ask for reviews") and replacing the default link in PROSPER OS™. This allows clients to leave a review immediately, enhancing their experience.
Crafting Your Review Strategy: Request and Message Settings
The 'Reputation Management' section is where you define how you engage with clients to gather feedback.
Control Review Request Behavior: Decide whether to send review requests immediately after an interaction or to follow a custom schedule. This flexibility applies to both SMS and email requests.
Personalize SMS Requests: Ensure SMS requests are enabled and then craft your message. This is a prime opportunity to add your logo for consistent branding. Customize the message to express gratitude, perhaps using a dynamic tag like 'contact name' (e.g., "Hey [contact name], thanks for your business! We hope you liked our service!"). The review request link will automatically be included.
Enhance Email Requests: Similar to SMS, customize your email messages. A unique feature for email is the ability to include a clickable button that prompts clients about their positive experience before directing them to leave a review. You can title this button to fit your brand. Always remember to hit save once you're satisfied with your settings.
Monitoring and Maximizing Your Reputation
With your setup complete, the 'Reputation' tab transforms into your command center for all things client feedback.
Dashboard Overview: Get a bird's-eye view of your reputation performance. You can filter by date ranges to see trends and understand overall activity across your listings. You'll also find helpful statistics to gauge your business's standing.
Boost Local SEO with Yext Listings: For those looking to significantly boost local SEO and citations, PROSPER OS™ offers an optional, paid Listings service. Activating this will automatically build citations across numerous platforms, directly helping your local search rankings.
Effortless Review Requests: Need to send a quick request? The blue 'Send Review Request' button lets you select an existing contact or add new contact information on the fly. Choose between SMS or email based on the contact details, and PROSPER OS™ handles the rest.
Track Your Requests: The 'Requests' tab provides a comprehensive log of all review requests sent, showing you their status, including whether they've been opened. This feature is invaluable for following up with clients who might have missed the initial request.
Centralized Review Management: Under the 'Reviews' tab, view all feedback from your Google listing, and if integrated, your Facebook page. Critically, PROSPER OS™ allows you to reply to reviews directly within the system, ensuring timely and professional engagement with every piece of feedback, positive or negative.
Showcase Success with Widgets: Transform your glowing reviews into powerful marketing assets using the 'Widgets' feature. You can create customizable widgets in various formats, such as a list or a grid, showcasing a defined number of reviews from Google or Facebook. Personalize the heading, add a description, and even customize the appearance with themes, colors, and fonts to match your brand. These widgets can be embedded with a simple code onto any website or landing page, making it easy for visitors to see your credibility and even leave their own review directly from your site.
Automatic Business Citations: The 'Listings' feature helps you create business citations across many different websites automatically. This is a powerful way to boost your local SEO and ranking on Google Maps without manual effort.
By leveraging the reputation management tools within PROSPER OS™, you're not just collecting reviews; you're actively building a powerful, trustworthy brand that resonates with your audience and drives sustainable growth.
Frequently Asked Questions
Q1: How can I consistently encourage my satisfied clients to leave positive reviews and build a stronger online presence without taking too much time away from my core work?
A1: PROSPER OS™ streamlines this process by allowing you to automate review requests via SMS and email. You can set them to send immediately after a service or on a custom schedule, complete with personalized messages and your branding, ensuring you gather valuable feedback efficiently without constant manual effort.
Q2: I receive reviews on both Google and sometimes Facebook, and it's difficult to keep track of them and respond in a timely manner. Is there a way to manage all my reviews from one central place?
A2: Yes! With PROSPER OS™, once your Google listing and Facebook page are integrated, the 'Reviews' tab provides a centralized view of all your feedback. This allows you to monitor all incoming reviews and reply to them directly within the system, ensuring no client feedback goes unnoticed or unaddressed.
Q3: I want to showcase positive testimonials on my website or landing pages to build trust with potential clients, but I don't want to manually update them or pay for separate tools. Can PROSPER OS™ help me with this?
A3: Absolutely! The 'Widgets' feature in PROSPER OS™ enables you to create dynamic review displays directly from your Google and Facebook listings. You can customize the look (list or grid), select the number of reviews, and embed them seamlessly onto your website with a simple code, automatically updating to always show your latest positive feedback.
Q4: My business relies heavily on local clients, and I want to improve my visibility in local search results and on Google Maps. How can I boost my local SEO without being an expert in search engine optimization?
A4: PROSPER OS™ offers features like Listings (a paid service) and the 'Listings' tab to automatically build business citations across many online directories. This significantly boosts your local SEO and ranking on Google Maps, making it easier for local clients to find your services without you needing specialized SEO knowledge.
Q5: Sometimes I send out review requests, but I'm unsure if clients actually see or open them. How can I track the effectiveness of my outreach and know when to follow up?
A5: The 'Requests' tab in PROSPER OS™ provides a clear overview of all your sent review requests and their status, including whether they've been opened. This visibility allows you to monitor engagement and determine if a follow-up is necessary, ensuring your efforts to gather feedback are as effective as possible.
What is a TRUSTfluencer and How KonnectMaster Helps
A TRUSTfluencer is an independent professional, like a coach or therapist, who builds trust-based relationships to help clients overcome obstacles and achieve profound results. KonnectMaster empowers TRUSTfluencers with PROSPER OS™, an all-in-one AI Business Operating System. It automates essential organizational and support processes, freeing up valuable time and resources so they can focus on their core expertise, grow their business efficiently, and avoid costly specialized staff.
