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Frequently Asked Questions About the Conversations Hub

Help - Conversation Hub - Unified Inbox| Help - Conversation Hub
July 03, 2024•1 min read

Q. What attachment types are supported in Conversations?

A: Conversations supports the following attachment types: .pdf, .docx, .doc, .csv, .xlsx, .xls, .txt, .jpg, .jpeg, .png, .gif, .svg, .mp4, .mpeg, .mp3, .wav, .wave, .aiff, .aif, .aifc, .gsm, .ulaw, .vcf, .vcard, .pptx

Q: Why am I receiving a delivery incomplete error email from Gmail when I use a BCC address while sending emails from my 2-way sync email?    

A: You may receive a "Delivery incomplete" error from Gmail when using BCC addresses. Despite the error, your email might still be successfully posted to the CRM. This occurs because we use BCC for logging purposes, and Gmail doesn't get a delivery receipt for this BCC address. So, though the email is logged successfully you might receive the error email.

KonnectMaster provides training, ready-to-use resources, and an all-in-one AI business operating system running automated, pre-built & customizable SOP's (standard operating procedures), so you can focus on your vision and growth, while our systems take care of day-to-day mechanics.

KonnectMaster

KonnectMaster provides training, ready-to-use resources, and an all-in-one AI business operating system running automated, pre-built & customizable SOP's (standard operating procedures), so you can focus on your vision and growth, while our systems take care of day-to-day mechanics.

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